We guarantee the quality of our products. We accept full refund if you receive items have any damage on it either by our quality control mistake or transportation.
Or you just change your mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If the item was purchased during a free shipping promotion, the cost of the initial shipment (lowest ground service cost) will be deducted from the refund.
Please contact us within 14 days after receive items, before you send back products, maybe pictures are requested for damage items.
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. We cannot accept CODs or courier deliveries.
From Outside Canada
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package.
Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by Journeyed North.